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andGeneral Electronics Consulting

Personal Computer Support

            David W. Potts Consulting, LLC (DWPC) can provide you and your business with comprehensive support for your personal computers and peripherals, including hardware and software troubleshooting, upgrades, repair, networking, integration, preventative maintenance and training.  We can assist you, remotely, for may issues . . . so if you are not in the Portland area, we may be able to assist you with your needs.  We can assist with the detection and eradication of viruses, spyware and other malware, which can cause your computer to malfunction, slow down or worse (spyware can lead to identity theft and ransomware and other malware can lead to data loss).  We can also assist with equipment selection and upgrade suggestions.  As the value of the personal data on most computers dwarfs the value of the computer hardware and software, we can also assist in archetecting a backup solution to help ensure your data is safe (a hard disk drive is an electro-mechanical device . . . as with all electro-mechanical devices, it is not a question of "if" it will fail, but rather, "when"; and SSDs and Flash memory can also fail).  Ransomware may cause data to be inaccessible, so a backup is needed to recover your files (and avoid the ransom).  Microsoft Windows V. 7 and above, as well as Mac OS X.x have backup options built into the operating system.  Please note I specialize in Microsoft Windows; although we have played with LINUX and Mac OS X.x, we generally support only Microsoft Windows and Microsoft Windows Server operating systems.

             Many issues can be resolved remotely . . . saving both time and money.  This also allows us to assist users of Microsoft Windows and Microsoft Windows Server, who are not in the Portland area, with the same, cost-effective support, regardless of your location.

             Many people perform little or no maintenance on their computer(s) until something goes wrong with the machine.  A bit of preventative maintenance can help avoid issues and help keep your computer running efficiently.  Too often, users will not back up their data until they have experienced a catestrophic event.  DWPC can perform, or teach you to perform, software preventative maintenance on, and backup of, your computer(s) which can help your computer(s) run faster and more efficiently and can help reduce the potential for failure or data loss.  A comprehensive preventative maintenance program includes scanning for and eradicating viruses, spyware and other malware, as well as to update software and utilities and remove unneeded temporary files, as well as many other steps.  We suggest performing a complete preventative maintenance procedure every 6 months and to install Windows Updates and scan for and eradicate spyware and adware weekly (all currently supported versions of Microsoft Windows will automatically apply critical updates, by default).  Please check with us before applying major upgrades, as we generally suggest waiting until a new major upgrade to Windows has been released at least 2 months before considering its installation (and a full backup is suggested, before any major upgrade).  Some types of Web sites are more likely to infect your computer.  If you surf these types of sites, you may need to scan for malware, more often..

             DWPC can assist with troubleshooting and resolving issues wiith your electronics and offers a scheduled preventative maintenance program to help you ensure your computer(s) stay running well, if desired.  Please contact us if you are interested in any of our services.

Phone:  503.659.5588        DWPC Home Page